Returns & Refunds
What is your returns policy?
We want you to be happy. If not, we’ll happily process a refund (this refund will be minus the shipment cost). Send your unopened item back to us within 15 business days from the date of shipment. The cost of return shipment will be your own, and remember to keep your tax invoice for proof of purchase. Once we receive your return our team will check the condition of the items. If they look poorly we may deny a refund.
If you receive something in a damaged condition we are so sorry. We’ll replace it at no extra cost.
How do I return/exchange items from my order?
Talk to us first. Email firstname.lastname@example.org or call 1300 832 376 and we’ll give you a returned merchandise authorization (RMA) number.