Shipping Policy

COVID-19 Update on shipping delivery

As we continue to strive for the highest level of safely for our team members and customers. we are currently experiencing delivery delays due to the increase in volume of online orders. These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience.

What types of shipping do you offer?

We’re very happy to say we deliver to anything (residential, business, P.O. Boxes and most rural areas), anywhere in Australia. Unless you request otherwise we use good ol’ Australia Post as our preferred courier company. They’re reliable and have been doing shipping and logistics for yonks. If you are sending the parcel to a business address remember to always include the business name.

  • Standard Shipping  $8.50
  • Express Shipping    $24.00
  • Free Shipping when you spend $50 or more

How quickly will my order be shipped?

It depends when you order. If it’s before 11AM local time we’ll process and dispatch the next day. Any orders after 11AM will be dispatched within 2 business days.

Posties enjoy their weekends and so deliveries from our Melbourne HQ will arrive between Monday and Friday within these following time frames:

  • Sydney 1-3 business days
  • Canberra 1-3 business days
  • Adelaide 1-3 business days
  • Brisbane 3-4 business days
  • Tasmania 3-4 business days
  • All other capital cities and remote areas 5-10 business days

We’d love for someone to be home when your parcel arrives. Please provide an address where you, or a friend who’s willing to sign on your behalf, will be. If you aren’t home Australia Post will be so kind as to leave a calling card. They’ll then take your goods to the nearest Post Office and you can make your own arrangements to pick it up from there. Another option is to receive the parcel unsigned. This is not recommended, and any damages or loss will not be our responsibility.

Do you ship outside of Australia?

Sad face. We only ship within Australia for now.

How can I track my shipment?

Easily. We’ll email you a tracking number, which can be used to track the item online here www.auspost.com.au. If you have any trouble we can help. Email enquiries@teadrop.com.au with a copy of your order confirmation or call us on 1300 832 376.